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Frequently Asked Questions

A female doctor with a stethoscope around her neck is standing in a hospital room with her arms crossed.

At Rytel International, we're here to ensure your experience with us is smooth and satisfactory. Here are answers to some of the most common questions we receive. If you don't find what you're looking for, don't hesitate to contact us directly.

  • How do I place an order?

    As our inventory can change quickly, we are currently providing a complete listing as a PDF found on our home page. If you have an item you are interested in, please contact us directly at 513-289-3582 or by email at sales@rytelinternational.com, or use our secure contact form on this site.


    You can also visit our storefront on DOTmed to access our inventory.

  • What shipping options are available?

    We offer a variety of shipping options to meet your specific needs, including standard and expedited shipping. 


    Shipping costs and times will vary based on your location and the selected shipping method. Please contact us to discuss details and to obtain a quote.

  • Can I return or exchange an item?

    Yes, we accept returns and exchanges on certain items within 30 days of purchase, provided they are in their original condition and packaging. Some restrictions may apply, including for hygiene-sensitive products. Please discuss this with us when placing your order.

  • Is it possible to request a specific product not listed on your website?

    We welcome any inquiry but, given the nature of our business, we are not able to guarantee that we will be able to find specific products.


    However, let us know what you are looking for and our buyers can flag your request and notify you when the product may become available.

  • Do you offer any discounts or promotions?

    As a general rule, our everyday pricing is among the lowest in the market, meaning you do not need to wait for special offers or coupons; what you will typically find is the best prices for medical and laboratory equipment on our site at all times. 


    That said, discounts may be available for higher quantity orders and are considered on a case-by-case basis. Please contact us to discuss.

  • Do you offer international shipping?

    We can ship internationally; please contact us to discuss specific arrangements.

  • How can I reach Rytel International?

    You can reach us via phone, email, or by utilizing the secure form on the Contact Us page. Our team is eager to assist you with any questions or concerns.

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